Why use a mortgage broker instead of going to your bank?
When it comes to home loans, most people's first instinct is to call their bank. It feels familiar. But there's a strong case for doing it differently and it's not just about getting a better rate.
What a mortgage broker actually does
A mortgage broker acts on your behalf, not the bank's. We sit between you and the lenders, assess your situation, compare options across 40+ lenders, and recommend the loan that fits your goals. We handle the paperwork, manage the application, and stay in contact until settlement.
Broker vs bank: the real differences
✅ Using a mortgage broker
- Access to 40+ lenders, not just one
- Works in your interest, not the bank's
- Finds the right lender for your situation
- Handles all paperwork and follows up for you
- Free service — paid by lender at settlement
- Ongoing support after your loan settles
🏦 Going directly to a bank
- Only see that bank's products
- Lending manager works for the bank
- You do your own comparison
- You manage your own paperwork
- One application, one option
- Support ends once loan settles
Does using a broker cost more?
No. Brokers are paid a commission by the lender when your loan settles you pay nothing. The commission is a standard industry rate and doesn't affect your rate. Under Australian law, brokers must act in your best interest (Best Interest Duty) recommending the loan that's right for you, even if it pays a lower commission.
Many people assume brokers only have access to smaller lenders. In reality, brokers have access to all major banks CBA, NAB, ANZ, Westpac, St George plus dozens of second-tier lenders and non-banks that often have more competitive rates.
When does a broker add the most value?
- You're self-employed:some lenders are significantly more flexible
- You have a complex situation:multiple income streams, credit history
- You're buying an unusual property type: high-rise, rural, dual occupancy
- You want to build a portfolio:loan structure matters enormously
- You simply want someone to handle the process so you don't have to
Want to see what's available for your situation?
A 20-minute call is usually enough to give you a clear picture.
What our clients say
"I went to my bank first and they couldn't help because I was self-employed. Kevin found me a lender within a week, sorted the whole application and I was approved. Would absolutely recommend."
— Google Review"We were first home buyers with no idea what we were doing. Kevin walked us through every step, explained everything in plain English and made the whole thing feel manageable. We settled 6 weeks later."
— Google Review